Before founding my current one business, I co-founded a company in the mobile advertising industry. You’d think home repair and maintenance would be a big start, but more and more, the rise of the smart home means homes are looking more like smartphones every day. Not only are home systems and devices getting smarter, they’re also increasingly interconnected – with each other, with smart home assistants like Amazon Alexa or Google Nest, and with third-party cloud services like SideChef and Drop. And while these devices have features that can ease the maintenance burden (by alerting when a repair is needed before a failure), the complex internal workings of these devices increase the frequency of breakdowns, with high-end equipment requiring service. skills from those who are specifically trained to maintain them.
Related: Top 5 Myths About Smart Home Technology
True, truly smart homes are not yet mainstream. Dishwashers, refrigerators and other smart home appliances are high-end items right now. However, the capabilities they offer are unlikely to remain a luxury any longer. After all, not so long ago, smart automotive features like lane assist, collision detection, and adaptive cruise control were only available in the more expensive makes and models. Today, they are standard in mid-range vehicles. Likewise, companies are now building entire apps around smartphone features that were only present in more expensive devices a few years ago, as they are standard today.
Smart homes are changing homeowners’ expectations
In-home repair and service expectations are changing dramatically. For starters, would you say that today you are less willing to wait for a device to be repaired? After all, Amazon can deliver most products within 24 hours, mobile apps are just a quick download, and mobile repairs can be done on-site in hours. Why should appliance repair be any different?
Plus, since the appliances in homes today – and even the homes themselves – look more like computers than motors, you won’t be able to fix the problems you might have solved yourself. even in a traditional house. Granted, if you have home repair skills you may be able to troubleshoot basic issues, but even if you are relatively sophisticated you will need specialist help with deeper issues involving sensors, the electronics and control panels connected to the Internet.
In fact, simply identifying the problem may require analyzing several different devices and connections. If the dishwasher, for example, is not responding to commands given through Alexa, the problem could be the home assistant, the Wi-Fi router, the dishwasher, interference from other devices, or dozens of others. possibilities.
Homeowners can find themselves in the same situation as some businesses for years. A problem arises and it is difficult to determine where the problem lies among the interconnected systems that they rely on, and various vendors are simply pointing fingers at each other.
As a result, homeowners will expect service providers to understand not only smart devices, but also smart homes and the interconnections between devices and networks. In addition, they must find reliable sources of information that will allow them to immediately solve simple problems.
What service providers need to know
And it’s not just homeowners who will face new challenges as smart homes become mainstream. Service providers will also have to adapt. Service companies need to educate themselves and better understand smart home systems. To maintain smart homes, service providers need to understand the connected device landscape, so that they know not only how individual devices work, but also how they work as part of a larger smart home.
These smart homes are not a collection of individual machines; instead, every smart home appliance depends on a network of devices and technologies to function and deliver the advanced capabilities that homeowners increasingly expect. For example, a doorbell doesn’t just ring to alert residents that someone is at the door – it’s part of a larger intelligent security system, with a camera, live stream, connections to networks and networks. mobile devices, etc.
Service providers will need to invest in continuing education to learn not only how to repair and maintain smart devices, but also how to work with the networks and interconnects that enable much of their functionality. A service provider that can only replace a faulty dishwasher arm won’t be as in demand as the company that can also fix the device’s Wi-Fi connection and fix broken integrations with smart assistants.
Even if the current clientele of service providers has not yet invested in smart appliances, as we saw above, they will not remain luxury items forever. Service providers who are already familiar with the intricacies of a modern smart home will be in a good position to be successful when the smart home becomes mainstream.
Additionally, service providers can add value by providing homeowners with immediate help in resolving their issue. For example, a service provider might set up video calls with owners to provide virtual assistance, provide short videos to answer common issues that are easily resolved, and create an FAQ (frequently asked questions) that details common issues with major issues. appliances to help a homeowner solve a problem on their own.
Preventive maintenance for the modern home
So what can you do to make sure your increasingly smart home stays smart? The best way is to look for services that will help prevent problems from occurring in the first place.
One of the best things about a smart home is that it can alert you when a repair is needed before a failure. In industry, we call this capability “predictive maintenance”. Contract with a home care company that can receive predictive maintenance alerts right from your smart home. Thus, you avoid unpleasant surprises without even having to call a technician to replace parts close to failure, everything is done for you!
Next, look for high-quality self-service solutions. The most qualified service providers can guide you to resolve many issues remotely, helping to keep costs down. And when selecting a home care provider, it makes sense to check that they will provide technicians with the skills to deal with all aspects of the interconnected smart home, from replacing ordinary parts to networking issues. .
The smart home promises a new era of convenience and control, but it also introduces many additional complexities. However, by thinking and planning ahead, you can significantly reduce the risk of this complexity and enjoy a hassle-free smart home.
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