A Motor Vehicle Registry computer system experienced a “slowdown” Wednesday morning that stalled all registry transactions, RMV said.
The 40-minute ATLAS system slowdown began at 11:43 a.m., registry spokeswoman Judith Reardon Riley said in an email.
“We had some problems this morning,” said an employee of Herb Chambers Honda in Boston, declining to give his name. “The system is down, so you can’t process any registrations. “
“Some transactions took longer than normal to process,” said Reardon Riley of RMV. “Services were immediately restored and no further problems are expected. We apologize for any inconvenience that may have been caused during this brief period of time. “
Other dealers have complained that the recordings they used to get for customers a few days ago now take twice as long to get, leaving both customers and dealers frustrated.
“It has been going on for six months,” said Somerville Motors director Azenir Cruz Jr. “It used to take three or four days. Now it takes seven working days. It has directly affected my business. Angry customers leave bad reviews. They think something fishy is going on. They don’t think it’s the ledger; they think it’s the dealer.
This is not the first time that RMV has encountered problems.
Most gas stations and auto repair shops that perform motor vehicle inspections were unable to do them until April 17 after a March 30 cyberattack on registry provider Applus Technologies of Shrewsbury.
In a statement posted to its website in April, the RMV said Applus was in the second phase of a three-phase process required to bring the MA Vehicle Check program back online after a malware attack that forced the company to temporarily close the test program.
Many gas stations and auto repair shops have complained that the problem is wreaking havoc on their businesses. But under its contract, Applus was to compensate the owners of inspection posts for each day the workstations were not operational during the defined hours of operation.
The registry gave drivers of vehicles with inspection stickers that expired in March and vehicles purchased or registered on or after March 23 through April 30 to get an inspection.