Question: A few months ago I moved into a new house which was sold to me fully furnished. Some kitchen appliances are still under warranty.
Recently, the refrigerator has developed a fault. When I contacted the seller to let them know about the problem, I was told that the warranty cannot be transferred to a new owner and therefore I am not entitled to claim free recourse.
Is what the seller told me true? What are my legal rights in this situation?
A: If the defective device is still covered by the two-year legal protection, and you are in possession of the proof of purchase, then you can claim a free repair or replacement as provided in the sale of good regulations under consumer law.
On the other hand, if the refrigerator was purchased more than two years ago but is still covered by a valid commercial warranty, your right to free recourse depends on whether or not the commercial warranty is transferable.
If any of the terms and conditions of the warranty document clearly state that the warranty is not transferable, then the seller may deny your request for free recourse. If, however, there is no clause in the warranty document stating that the warranty is not transferable, Seller cannot refuse to provide you with an appropriate remedy.
In this case, you will need to file your complaint with the seller in writing and if your request is denied, then you can file a formal complaint with the Office of Consumer Affairs.
Do you have a personal question? Send an email to the MCCAA
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