San Juan, Puerto Rico, July 1, 2021 / PRNewswire-HISPANIC PR WIRE / – In recent years, residents of Porto Rico have faced and weathered devastating natural disasters – Hurricane Maria in 2017 and major earthquakes in 2019. In every situation, Sears Home Services was there to help Island residents get back on their feet, fixing issues. homes and essential household appliances.
Then the COVID pandemic struck. Over the past 18 months, as more people worked and studied from home, having a working refrigerator, washer and air conditioner became more critical than ever.
“During the pandemic, families had enough to worry about – they didn’t need the added stress of a broken refrigerator, washer or air conditioner,” said Daniel pidgeon, CEO of Sears Home Services.
“I am so proud of the way our team of Porto Rico continued to provide excellent service throughout the crisis and maintained a 4.8 star rating, ”he added. “We have 100 service vans and dedicated technicians on the island with an average of 16 years of experience and they were back on the road serving our customers in April. of 2020. We have taken precautions and followed CDC guidelines to ensure the safety of our customers and technicians while performing these important repairs. And Sears Warranties have paid millions of dollars in coverage for devices that failed during that time so our members don’t have to. ”
Today, with the easing of restrictions as society begins to return to normal, residents of Porto Rico who need an appliance repair can benefit from same-day or next-day service. Sears Home Services also operates A&E service vans, intended for customers who have purchased home appliances at non-Sears stores. And it’s important to remember that Sears Home Services continues to serve communities nationwide, including Porto Rico, even after a local Sears retail store closes.
“The shift towards fewer retail outlets and a greater focus on sears.com and our marketplace is in response to changing customer buying habits,” said Pidgeon. “While this is a new paradigm for Sears – we have a rich and storied past – the future of Sears is inside your home, as well as online,” added Pidgeon. . “Sears Home Services is proud to have the trust of millions of Americans and Puerto Ricans for their repair and coverage needs and we take that trust seriously. We are present in nearly four million homes each year and serve 88% of postal codes in the United States and Porto Rico. “
When an appliance fails, Sears Home Services can guide customers through their options – whether to repair or replace the appliance. And if the customer chooses to replace their appliance, the Sears retail team and the Kenmore brand can provide a promotional offer for the purchase of a new appliance.
ABOUT SEARS HOME SERVICES
Sears Home Services offers a variety of home services – from appliance repairs to home improvement (kitchen and bathroom renovations, windows, garage doors and roofing) to home improvement. appliance maintenance and cleaning services. And Sears Home Services repairs any brand of home appliance, no matter where it was purchased.
Sears Home Services provides the largest national network of expert repair technicians (3,600 technicians) who have at least 10 years of experience, on average. Technicians receive training from manufacturers and use original manufacturer parts. And Sears Home Services hires technicians. Increased demand for home appliances, along with Sears Home Services’ unmatched scale and nationwide service, means technicians receive competitive pay and job stability.
See searshomeservices.com for more details. And for more tips and trends, visit our blog: Professional Tips for Home Improvement and Appliance Repair (searshomeservices.com).
SOURCE Sears Home Services